Privacy Policy

1. Data Controller

Flagship Game Studio is the data controller responsible for your information and ensures compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We collect information to provide and improve our services:

• Personal Information: Identifiers such as email addresses, user account names, and any data you voluntarily provide through registration, customer support, or communication.
• Device and Usage Data: Technical details like device model, operating system, app version, unique identifiers (e.g., Advertising ID), IP address, language settings, crash reports, and gameplay interaction data.
• Location Data: General geographic location based on IP, only if voluntarily provided or enabled; precise location is not collected without explicit consent.
• Third-Party Information: Data collected via third-party services integrated within the app such as analytics, advertising partners, or social media platforms, governed by their respective privacy policies.
• Cookies and Similar Technologies: Used for analytics and advertising within the app and across our websites.

3. How We Use Information

We use data to:

• Operate, maintain, and improve game features and user experience.
• Facilitate account management, customer support, and communications.
• Perform analytics to understand game performance and user behavior.
• Deliver personalized content, advertisements, and promotions (with your consent).
• Comply with legal obligations and enforce our terms.

4. Legal Basis for Processing (GDPR)

Where applicable, FGS processes personal data based on the following legal grounds:

• Your consent, when required (e.g., targeted advertising).
• Performance of a contract (e.g., enabling your gameplay experience).
• Compliance with legal obligations.
• Legitimate interests, such as fraud prevention and service improvements, balanced against your rights.

5. Affirmative Consent and In-App Disclosure

Before collecting any personal or sensitive data, coUniverse will display a clear prompt explaining the types of data collected and how it will be used. You will be asked to provide explicit consent to proceed. You may revoke this consent in your app settings at any time. Data collection will not commence without your affirmative consent.

6. Sharing and Disclosure

FGS does not sell your personal information. We may share data with:

• Service providers and partners who process data on our behalf (hosting, analytics, customer service, advertising).
• Legal authorities if required by law or to protect rights.
• Other parties only with your explicit consent.

All third parties are required to protect your data and use it only for authorized purposes.

7. Data Retention

Data is retained only as long as necessary for the purposes described or as required by law. You have the right to request deletion or restriction of your personal data at any time. FGS provides a readily accessible option in the coUniverse app or through support to delete your account and personal data.

8. Your Rights

You have rights regarding your personal data, including:

• Access, correction, or deletion of your data.
• Objecting to or restricting processing.
• Withdrawing consent where processing is based on consent.
• Data portability.
• Lodging complaints with a data protection authority.

Requests can be made through contact details below.

9. Children's Privacy

Our games are not targeted to children under 13 (or applicable age in your jurisdiction). We do not knowingly collect personal data from children under this age. If we become aware of such data collection, it will be promptly deleted.

10. Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.

11. International Transfers

Your data may be transferred to servers or processors outside your country, including outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data.

12. Advertising

coUniverse does not contain advertisements. There can be native content promotion that you can control and personalize in the app settings.

13. Cookies and Tracking

We and our service providers may use cookies, pixels, and similar technologies to collect usage information and deliver personalized content. You can manage your cookie preferences in your device settings.

14. Changes to This Policy

We may update this policy occasionally. Material changes will be notified via the app or website. Please review this policy regularly.

15. How to Contact Us

For privacy-related questions or to exercise your rights, contact:

16. About coUniverse

"coUniverse" is a game developed and published by Flagship Game Studio. This privacy policy applies to all services offered by FGS, including this game.